Analyze Various Approaches for Engaging an Audience During a Presentation One of the easiest ways to engage an audience during a presentation is to talk to them – ask them a question, run a poll or quiz, solicit questions from the audience to help move you through your subject matter. By showing the audience that you are interested in them, and their ability to absorb the material you're presenting, you will engage with them, and encourage them to engage with you back (Hedges, 2014).

Another approach is that you need engaging content. If you present something the audience doesn’t care about, or spend too much time on background information that the audience already knows, you will lose people. Ultimately, you have to assume that the audience is intelligent, and adopt an information hierarchy where you provide them with value up front, and then if need be explain the context and details. If you spend too much time trying to build to something, you risk losing their attention before you get that that aha moment.

Describe Effective Methods of Conflict Resolution

Conflict in the workplace is going to happen. The best managers are able to leverage their emotional intelligence to recognize conflict, and address it before the conflict...

Some of the means by which conflict can be resolved effectively are through collaboration, compromising, negotiation, arbitration and mediation. A lot of research that has been done in other fields, such as international relations, can be applied to management where it comes to conflict resolution. Bercovitch and Jackson (2001) provide a roadmap for determining where negotiation or mediation might be better, for example.
A manager should take the time to understand the nature of the conflict, from each different perspective, before determining the best approach to a solution. The manager can also leverage formal power, perhaps acting as a mediator, or can impose a solution. Conflict resolution requires a high degree of emotional intelligence for a manager, but is one of the most important areas where expertise in communication skills – listening and negotiation in particular – can make the biggest difference in organizational performance.

Analyze Techniques for Leading Teams and Group Meetings

Leading is a key area. It starts with being organized. The meeting can actually serve as good structure for establishing a group dynamic, and organizational priorities. A manager should always come into a meeting with an…